By deploying the right people, process and technology, we are ready to take your revenue cycle to the next level of efficiency.
Serving hospitals, clinics, labs and independent practices, SB&C builds long term client partnerships. Our firm foundation is built on in-depth knowledge that comes from decades of being amongst the best at what we do.
Right Party Contact
Account scrubbing at data entry for correct responsible party information.
Advanced analytics to assist with identifying all payors, including individuals, insurance, estates and wage earner plans.
Payments Plans that Work
Collaborative recovery strategies; we build payment plans based on an individual’s income to produce a cooperative solution.
We are here for the long haul which means we continue to spot check assets and look for indicators of financial rebound such as employment, purchased property, etc…
Communication vs Harassment
While carrying out the collection process, we will not harass however we will communicate, recognizing the importance of treating the people we encounter with dignity, fairness and respect.
Our staff is thoroughly trained across a broad spectrum of recovery processes and procedures specifically tailored for healthcare and industry regulated issues. SB&C is in full compliance with the Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), Fair Debt Collection Practices Act (FDCPA) as well as all applicable state and federal laws. Our highly trained staff are consistently educated and tested on current laws and regulations.
Technology tools and partnerships have been carefully integrated into our system to provide information and resources to significantly impact the collection process of revenue cycle management. Our in house IT specialists, as well as our network of outside specialised collection technology companies, continually provide us with updates on the most secure and effective applications, tools and methods.
Before an account is even entered into active collection, SB&C in-depth account handling begins. Our team pre-scrubs each account to confirm that charges and payments equal the balance, responsible parties are not a minor and non-allowable fees are addressed. Once the account goes into our system, we protect healthcare information by verifying the correct responsible parties. The account is then moved into our comprehensive proprietary collection process which develops differently with each account but may include among other processes, calls, notices, skip tracing, credit reporting, and legal action.
Our collection team is trained to the highest standards in the industry and holds an exemplary compliance record. All work is processed in a legal manner every step of the way as it moves through the pipeline from listing to payment. SB&C organizational oversight includes quality control through consistently monitoring the management of each account as it is worked through the appropriate collection stages to secure payment. We stress to our teams that the measurement of productivity is not simply the amount of money collected but also an awareness to sustain positive customer relations on behalf of each of our clients.
Staying in compliance with Washington State laws and federal regulations is critical. In today’s environment the rules governing what is and what is not allowed in regards to revenue cycle management can change rapidly. SB&C, with our in house legal team and working knowledge of local and state government, is here to help keep our clients on course. As we experience rule changes within Washington State, we have the infrastructure to support the changes efficiently and effectively. Our legal team is made up of true experts in this very specialized area of the law, and we work together with them every day to plan, collaborate, and problem-solve as a team. From preparation of legal documents to final judgement and execution, our in house legal team takes care of it all. Our ability to utilize all of the legal tools available in a cost-effective manner is second to none.