Lastly, our clients know we are continuously investing in our future through the culture and core values of our organization.
Our culture is something we are very intentional about. We strive to model and teach our core values. We don’t just talk the talk; we walk the walk.
Treating all people with respect
Taking pride in who we are and what we do
Doing the right thing, even when no one is looking
Always on the lookout for better methods
Striving to do all things well, both small and large
Finding enjoyment in our work, as well as our day-to-day interactions and relationships
With a long track record of success, we continue to strive to be one of the very best, most trusted leaders in our industry, and we are passionate about pursuing that goal each and every day.
Over 78 Years in Business
A Member of the American Collectors Association Since 1943
A+ Rating with the BBB
“No Collection, No Fee”
SB&C only earns collection fees if funds are collected.
Operating Systems & Technology
Our operating systems are designed to maximize the efficiency, effectiveness, and reliability of everything we do. We embrace technology with a critical eye on practicality and effectiveness. The technology tools and partnerships we have carefully integrated into our systems have significantly boosted our recovery for our clients, especially in difficult economic times.
Having the right people doing the right thing makes all the difference. That is precisely why our staff members receive extensive job-specific training designed to develop a highly professional, ethical, and consistent approach. Moreover, we provide ongoing auditing and coaching to ensure our training is effective. When a mistake does occur, in the course of handling hundreds of thousands of accounts, we promptly investigate, resolve, and re-train.
We have a full legal team in our office with decades of experience in our industry. They are true experts in this very specialized area of the law, and we work together with them every day to plan, collaborate, and problem-solve as a team. Our ability to utilize all of the legal tools available in a cost-effective manner is second to none.
Compliance & Security
Many of our clients – especially in healthcare, government, and finance – put compliance & security at the top of their priority list. We understand that, and we have a team of people focused on this essential part of our business. They work tirelessly behind the scenes each and every day to ensure our clients are protected, and they also develop custom solutions to meet each client’s unique needs.
In The Community
SB&C believes in making a difference in the community, both by setting an example in the way we conduct our business, and by genuinely and effectively helping people in need.